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FAQ

  1. FAQ

    "Why not see the prices?
    »How do I register as a professional?
    "There is a minimum order?
    "How long has Naax?
    "I need a separate client account?
    "What can I do if I forgot my password / lost?

  2. Shipping & Delivery

    "How much are the shipping costs?
    "How long is the delivery time?
    »Naax sold only in Italy?
    "Who are the uses Naax Corrieri What?
  3. Payment

    » Bank Account
    »What are my payment options?
    »How do I pay in advance?
    »How do I pay with PayPal?
    »How do I pay with Reload Postapy?
    »How do I pay with marked?

  4. Order Process

    »Is the cart booked?
    »The ordering process in detail
    »Do I need to register before ordering?
  5. Coupons

    »Products in the basket
    »The ordering process in detail
    »Do I need to register before ordering?
  6. Reklamtionen & Returns

    »Can I exchange an item?
    »Can I exchange an item if I do not like this?
    »Can I exchange an item if the size of something different?


  • FAQ

    "Why not see the prices?
    »How do I register as a professional?
    "There is a minimum order?
    "How long has Naax?
    "I need a separate client account?
    "What can I do if I forgot my password / lost?


    Q: Why do not display prices?
    A: NAAX can be applied only to operators to see prices or place orders. If you are a retailer to sign up for free and without obligation, and after successful activation, you can view the prices and order.


    Q: How do I register as an operator on NAAX?
    A: You register for free by clicking the button on the "Register" button. Once all registration information completed and accepted, you will receive an e-mail with all details and information, and a copy of your certificate of trade can be faxed or sent. Once we have this, your account from a service staff available.


    Q: Is there a minimum order?
    A: Yes, the minimum order for NAAX is 250 euros. If you Order under 250 euro you pay 35 euro Low order fee.


    Q: How long has Naax?
    A: The orders usually within 24 hours of receipt of payment. Sometimes the package, we have no influence

    Q: I need to register on Naax to make orders?
    A: Yes, NAAX sold to traders. To register for free and without obligation to register, click here.


    Q: What if I forgot my password / lost?
    A: If your password is no longer online, you can easily request a new password by clicking here.


    More questions?
    Then please contact our customer service
  • Shipping & Delivery

    "How much are the shipping costs?
    "How long is the delivery time?
    »Naax sold only in Italy?
    "Who are the uses Naax Corrieri What?

    Q: How long is the delivery time?
    A: delivery, we have no influence. In general, the runtime package within 48 hours of Italy.


    Q: Naax.eu sells only in Italy?

    A: No, Naax sell worldwide, if your country of destination is not listed, ask us.


    Q: What is the service delivery of the goods supplied?
    A: Naax returns TNT. Once the order has left our house you will receive via e-mail with tracking number


    More questions?
    Then please contact our customer service,

  • Payment

    » Bank Account
    »What are my payment options?
    »How do I pay in advance?
    »How do I pay with PayPal?
    »How do I pay with Reload Postapy?
    »How do I pay with marked?


    Q: What is your bank
    A: The account is:

    Trewano Jeans Denim
    Via Beata Giulia 15
    50052 Certaldo

    Bank Name : Unicreditbanca di Roma à Certaldo
    IBAN IT 84 O 03002 37810 000401212222
    BIC / Swift : BROMITR1F07


    Q: What are my payment options?
    A: We offer the following payment options:

         »Payment Bankario advance (no charge)
         »Paypal (there are additional costs)
         »Credit Card (Visa, MasterCard and Amex) (in the near future)
        
       

    Q: How do I pay in advance?
    A: After your order we'll send you an e-mail with the complete order and payment information. Once the amount to our account has received the goods shipped. Please pay only after receiving the order confirmation and then, when the transfer order number too.


    Q: How do I pay with PayPal? A: we do not offer this service in the moment

    Q: How do I pay with marked?

    A: You pay for the goods in the parcel delivery directly to the carrier.only for italian customers
  • Order Process

    »Is the cart booked?
    »The ordering process in detail
    »Do I need to register before ordering?

    Q: How do I place products in the shopping cart?
    A: By clicking on the cart icon. Once you have the product in the basket, you can easily move into the shopping cart by clicking in the upper right corner of the shopping cart icon.


    Q: Are the items in your basket booked?
    A: The items in cart for a certain period of time reserved for them. The time left is displayed next to the shopping cart. In general, these are 45 minutes but it can vary.


    Q: Do I have to / to register before ordering?
    A: You need to register as a dealer Naax before you order or prices can einshen. We supply exclusively to resellers.


    More Questions?
    Then please contact our customer service
  • Coupons

    »Products in the basket
    »The ordering process in detail
    »Do I need to register before ordering?

    Q: How can I get a coupon code / promotional code?
    A: If you have a coupon from NAAX, you can comfortably during your online order. This simply enter the coupon code in the space provided therefor in the cart view (Step1) and then click Redeem. The voucher amount will automatically be charged with the order. Please note that the coupon code only in NAAX can be redeemed online. The order is only a coupon redeemable.


    Q: How long is my voucher code / Promotional code valid?

    A: Each coupon code is tied to specific maturity. Please note that the voucher code will no longer be redeemable. The order is only a coupon redeemable.


    More Questions?
    Then please contact our customer service but

  • Reklamtionen & Returns

    »Can I exchange an item?
    »Can I exchange an item if I do not like this?
    »Can I exchange an item if the size of something different?


    Q: Can I exchange an item?
    A: The article incorrectly supplied or defective article in your nature aufweißen claims and of course can be exchanged. Please but please before you send an item back with our customer service contact. Goods sent freight collect will not be accepted.


    Q: Can I exchange an item if I do not like this?
    A: No, sold exclusively at Naax cons seller and there is a complaint for failure to have fallen out. Therefore, please clarify all outstanding issues before ordering with our support.


    Q: Can I exchange an item if the size differs somewhat?
    A: No, sold exclusively at Naax cons seller and there is a complaint because of minor deviations in the size excluded. Please clarify all outstanding issues before ordering with our support.


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